DELIVERY TIMES 

We always aim to deliver your item within 7-14 working days. Our couriers are very reliable and you will get tracking and a delivery day offered before your order leaves. We sometimes deliver ourselves if you are local too!  If you need something very quickly, a gift for example, please get in touch at the time of ordering and we will always try and help.

PLEASE NOTE: Before your order leaves our couriers will contact you to book a delivery day that is convenient with you : )

FREE DELIVERY 

We offer free Mainland Delivery on all our items. This includes a 2 man delivery team for larger items too. For smaller items we use a tracked parcel courier service and tracking details will be sent you.

Larger items to Scotland do carry a surcharge, please contact us if you would like a quote.

All items are booked in with you prior to leaving. If you have any specific delivery requirements – just let us know!

COLLECTIONS  

Collections can be arranged either in person or we can work with your couriers if you prefer. As we are often on the road, collection from the barn is available by appointment only as we are often on the road.

STORAGE

Seen that must have piece, but not getting the keys to your new property for a few weeks, or more? Or have new business due to open etc? Get in touch. We are always happy to help and do not charge a storage fee as long as timings are reasonable. We are a small business and  store for free- so please be kind and do not cancel after weeks of storage! Doing so might mean a partial refund depending on the item and time involved.

OUTSIDE THE UK? OVERSEAS DELIVERY?

We can deliver worldwide – please get in touch with your delivery location and the items you would like to ship for a quick shipping quote. Please email:  info@cambrewood.co.uk

We are also happy for you to arrange your own collection and can have you order packaged and ready on a pallet(if required) ready for your own courier to collect.

DAMAGES

A damaged item is of course disappointing and thankfully does not happen very often. We use a 2 man delivery crew on all our larger items as although it is more expensive, it is the safest way of getting your item to you safely and undamaged. However -mistakes can happen and if you do receive a damaged item – please contact us within 48 hours and we will work quickly to get it sorted out for you.

We MUST be notified within 48 hours in order to file a claim with our couriers, damage reported outside of these times cannot be claimed against.

Thank you!

Team Cambrewood

RETURNS

Changed your mind? Please try and make sure you measure where the item is going to minimise the need to return an item before you order : ) However, should a return be required we are happy to accept as long as the item is returned to us in the original packaging and undamaged, which seems fair enough!

In order to return an item that has arrived damaged we must be notified within 48 hours of delivery please. 

Please get in touch and we will do our best to resolve it as quickly as possible for you. Please take pictures of the damage and the packaging and email them to us info@cambrewood.co.uk and we will come back to you right away, organise a collection and if possible a replacement or refund.

If you need anything else just ask!